Return Policy
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OVERVIEW
Defective or Damaged Products
If you receive defective or damaged products, please contact us by sending photos of the product within 7 days. We will gladly send a replacement order or provide a full refund.
Items Lost in Transit
When placing an order with us, you agree to our shipping timeframes. Most orders are delivered within the specified timeframes; however, external factors, such as customs checks, may occasionally cause delays. If the shipping timeframe for your order exceeds our stated timeframes by 12 business days, you may contact us, and we will happily send a replacement order or provide a full refund.
Returns
We accept returns for a refund. If you are not satisfied with your product, you can return it within 30 days of receiving it. To initiate a return, please contact us here. Please note that all return shipments must be sent to our designated return address located in China.
Return Shipping Costs
Customers are responsible for covering the shipping costs associated with returning their item. Return shipping fees are non-refundable. We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.
Lost or Stolen Shipments
Boldvisionclothing.com is not responsible for lost or stolen shipments that have been confirmed as delivered to the address provided in the order. Upon inquiry, Website will confirm delivery to the provided address, the delivery date, tracking information, and carrier details so the customer can investigate further.